Terms & Conditions

Shop Refund Policy: By Joanne Louise

At By Joanne Louise, we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes situations arise where a refund may be necessary. This refund policy outlines the conditions under which we offer refunds for products purchased from our shop.

Refund Eligibility:

1. Faulty Products: We offer refunds for items that are deemed faulty or defective. If you receive a product that is damaged, malfunctioning, or not as described, please contact our customer support team within [number of days] days of receiving the item. We may require photographic evidence or additional information to assess the fault.

Refund Process:

1. Contact Customer Support: To initiate a refund request, please reach out to our customer support team via email or phone. Provide your order details, including the order number, product name, and a clear description of the fault or defect.

2. Assessment and Verification: Our customer support team will review your refund request and may request additional information or evidence to verify the fault. This may include photographs or videos showcasing the issue with the product.

3. Refund Decision: Once the fault or defect is confirmed, we will notify you of the refund decision. If the product is eligible for a refund, we will provide instructions on how to proceed with the return.

4. Return of the Product: You will be responsible for returning the faulty product to us. We will provide you with a return shipping address and any necessary instructions. Please ensure that the product is securely packaged to prevent further damage during transit.

5. Refund Issuance: Upon receipt and verification of the returned product, we will process your refund. The refund will be issued using the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account.

Non-Refundable Items:

1. Bespoke Energy Charged Items: Please note that due to the unique nature of our bespoke energy charged items, refunds are only offered if the product is faulty or defective. We are unable to process refunds for items that do not meet the specified criteria for faultiness.

2. Change of Mind or Personal Preferences: We do not offer refunds for products based on a change of mind or personal preferences. We encourage customers to thoroughly review product descriptions, specifications, and images before making a purchase.

Please note that this refund policy is subject to change without prior notice. The policy in effect at the time of your purchase will apply.

If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products.

By Joanne Louise reserves the right to refuse any refund request that does not comply with the terms and conditions outlined in this refund policy.

Last updated: 28/06/2023

Sincerely,

By Joanne Louise

Appointment Booking Refund Policy: By Joanne Louise

At By Joanne Louise, we value your time and understand that circumstances may arise where you need to cancel or reschedule an appointment. This refund policy outlines the conditions under which we offer refunds for appointment bookings and the corresponding refund amounts based on the notice period provided.

Cancellation and Refund Policy:

1. More than 72 Hours' Notice: If you need to cancel or reschedule your appointment and provide us with more than 72 hours' notice, we will offer you the option to receive a full refund or reschedule your appointment to a convenient day and time at no additional cost.

2. More than 48 Hours but Less than 72 Hours' Notice: If you provide us with more than 48 hours but less than 72 hours' notice of cancellation or rescheduling, we will refund 50% of the appointment fee paid.

3. Less than 48 Hours' Notice: If you provide us with less than 48 hours' notice of cancellation or rescheduling, no refund will be provided.

Refund Process:

1. Contact Customer Support: To cancel or reschedule your appointment, please reach out to our customer support team as soon as possible. Provide your appointment details, including the appointment date, time, and any relevant order or booking number.

2. Cancellation or Rescheduling: Our customer support team will assist you in canceling or rescheduling your appointment based on the notice period provided.

3. Refund Issuance: If your cancellation falls within the refund eligibility criteria, we will process the refund according to the refund percentage mentioned above. The refund will be issued using the original payment method used for the appointment booking. Please allow several business days for the refund to be reflected in your account.

Please note that this refund policy is subject to change without prior notice. The policy in effect at the time of your appointment booking will apply.

Exceptions:

1. Emergencies and Extenuating Circumstances: In case of emergencies or extenuating circumstances that prevent you from providing the required notice, please contact our customer support team. We will assess the situation on a case-by-case basis and strive to accommodate your needs to the best of our ability.

2. No-Show: If you fail to show up for your scheduled appointment without providing any prior notice, no refund will be provided.

If you have any questions or require further clarification regarding our appointment booking refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our services.

By Joanne Louise reserves the right to refuse any refund request that does not comply with the terms and conditions outlined in this refund policy.

Last updated: 28/06/2023

Sincerely,

By Joanne Louise

Privacy Policy

Privacy Policy: By Joanne Louise

At By Joanne Louise, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website, services, and products.

Information We Collect:

1. Personal Information: When you make a purchase or interact with our website, we may collect personal information such as your name, email address, shipping address, phone number, and payment details. This information is necessary for order processing, delivery, and customer support.

2. Communication Data: We may collect information that you provide when you contact our customer support team, subscribe to our newsletters, or participate in surveys or promotions. This may include your name, email address, and any messages or feedback you share with us.

3. Website Usage Information: We may collect non-personal information such as your IP address, browser type, device information, and website usage data through cookies and similar technologies. This information helps us improve our website functionality and customize your experience.

Use of Information:

1. Order Processing: We use the personal information you provide to process and fulfill your orders, including shipping, delivery, and customer support.

2. Communication: We may use your contact information to communicate with you regarding your orders, respond to your inquiries, provide updates about our products and services, and send promotional materials or newsletters with your consent.

3. Internal Business Purposes: We may use the information collected for internal business purposes, such as data analysis, market research, improving our products and services, and enhancing the overall customer experience.

4. Legal Compliance: We may use or disclose your personal information when required to comply with applicable laws, regulations, legal processes, or governmental requests.

Data Security and Retention:

1. Security Measures: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

2. Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Data Sharing and Disclosure:

1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and conducting business operations. These providers are obligated to maintain the confidentiality and security of your personal data.

2. Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as court orders or government regulations.

Your Choices and Rights:

1. Access and Updates: You have the right to access, correct, update, or delete your personal information. You can manage your account preferences or request changes by contacting our customer support team.

2. Marketing Communications: You can choose to opt out of receiving promotional communications from us by following the instructions provided in the communication or by contacting us directly.

3. Cookies and Tracking Technologies: You can modify your browser settings to reject cookies or alert you when cookies are being used. However, certain features of our website may not function properly without cookies.

Changes to the Privacy Policy:

We reserve the right to update or modify this privacy policy at any time. The updated policy will be posted on our website, and the effective date will be revised accordingly.

If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal information, please contact our customer support team.

By Joanne Louise strives to protect your privacy and handle your personal information responsibly in accordance with applicable data protection laws and regulations.

Last updated: 28/06/2023